Refund policy

Please Note the Following: 

+ All items are subject to availability 
+ You will be informed ASAP if the goods you have ordered are not available 
+ We have a physical store which shares the stock inventory so if an item in our physical store is purchased and sold at a similar time an order for the item online is processed then the online item will not be available. In this case we will inform you as soon as possible and do our best to fulfil the order, cancel the order or help in any other way we can. 
+ Some products are only available to customers in New Zealand due to shipping restrictions. (This will be specified in the description of the product page).

CANCELLATION OF ORDER

Cancellation of order must be made immediately. If your goods have already been shipped please follow our return policy below. 

NOTE: If you choose to cancel your order & have paid with credit card or LAYBUY, there will be a 10% processing fee.

NOTE: All items part of the him.her LAST OF THE BEST sale are reduced to go + final sale, no refunds or returns are accepted.

RETURN POLICY

The team at Him.Her. have carefully selected products featured on the website that are on trend, popular within the store from both customers & employees. If for any reason you are unsatisfied with your purchase or the product is faulty, then it must be returned to us within 7 days of purchase for an exchange/credit note.

***Contact is required via phone or email at your earliest convenience please, refer to conditions listed below: 022 6210136

You need to inform him.her staff of the return, as some returns may not be valid. 
i.e 7 Days after purchase date, sale items, tags removed etc.
Also facebook & instagram messages can easily be missed, emails are not always 100% either as a form of contact, as spam can redirect them if you have never contacted the company before.

Him.Her. Conditions of Return: 

+ Clearance & sale items cannot be returned or refunded
(so please choose carefully)
+ Change of mind is not a valid for of return
+ Items to be returned within 7 days of purchase 
+ Items must be in new condition 
+ Items to be unused 
+ Items to be in original packaging & tags attached

+ A credit in shop will be given once we have received and checked the product, then you will be contacted by the Him.Her. team via email/phone to confirm your store credit.

+ All shipping charges associated with the return of the product will be the responsibility of the customer.
+ Him.Her reserves the right to reject returns outside the 7 day return period, or items which are returned that are not in new condition/used and/or original packaging.
+ If you choose to cancel/return your order & have paid with credit card or LAYBUY, there will be a 10% processing fee.

 

PAYMENT AND SECURITY

We use DPS for all online credit card payments. We do not collect or store any credit card information. When making a purchase you will be directed to a secure webpage hosted by DPS to enter your payment details. DPS is New Zealand's largest and most preferred gateway provider.